Software Recruitment Solutions is partnered with a YC-backed startup that's achieved what most companies aspire to - profitable, rapidly growing product within a huge market space with very limited competition.
They're looking for a Customer Solutions Engineer to own the full customer journey: pre-sales demos, onboarding, implementation and long-term success. New customers are being onboarded on a weekly basis and they require a Customer Solutions Engineer to help unlock the next growth phase for the organization.
Required experience:
Experience in a customer-facing role such as - Customer Engineer, Consulting, Customer Success, Implementation Management, Solutions Consulting or Technical Account Management
End-to-end ownership of B2B product implementations
Strong project management; comfortable running multiple concurrent projects
Ability to hold technical conversations with customers
What you'll be working on:
Running product demos and technical discovery calls alongside the sales team
Owning customer onboarding end-to-end, from sales handoff to full go-live
Managing a high volume of concurrent implementations, each with distinct timelines
Building scalable onboarding processes to reduce manual effort
Surfacing customer feedback to product and engineering to shape the roadmap
This is a high impact role, reporting directly to the Co-Founder and CEO. Base salary $110k-$165k + equity + benefits, onsite in downtown San Francisco.
If this sounds like the type of challenge you're after, we'd love to hear from you.